Privacy & Cookies Policy

Dower & Hall is committed to preserving the privacy of all visitors to our website at dowerandhall.com. Please read the following privacy policy to understand how we use and protect the information that you provide to us.  

By registering or placing an order on this website, you consent to the collection, use and transfer of your information under the terms of this policy. 

INFORMATION THAT WE COLLECT FROM YOU

When you visit, register or order products or services on dowerandhall.com you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information.

We may also collect information about your usage of our website as well as information about you from messages you post to the website and e-mails or letters you send to us.

To maintain customer service standards and to assist staff training, we may record and monitor incoming calls.

USE OF YOUR INFORMATION

Your information will enable us to provide you with access to all parts of our website and to supply the goods or services you have requested.  It will also enable us to bill you and to contact you where necessary concerning your orders.  We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.

In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our services.  Further, where you have consented, we might also use your information to let you know by email about other products and services which we offer which may be of interest to you.  If you change your mind about being contacted in the future, please let us know. 

DISCLOSURE OF YOUR INFORMATION

The information you provide to us may be accessed by or given to third parties some of whom may be located outside the European Economic Area who act for us for the purposes set out in this policy or for other purposes approved by you.  Those parties process information, fulfil and deliver orders, process credit card payments and provide support services on our behalf. 

Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.

Countries outside the European Economic Area do not always have strong data protection laws.  However, we will always take steps to ensure that your information is used by third parties in accordance with this policy.  

Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.  

COOKIES

Cookies are small amounts of information which we may store on your computer, which help us deliver a high quality website. This is standard practice for all websites.

Cookies make it easier for you to log on to and use the site during future visits.  They also allow us to monitor website traffic and to personalise the content of the site for you. 

By using and browsing the our website, you consent to cookies being used in accordance with our policy. If you do not consent, you must disable cookies or refrain from using the site.

You may set up your computer to reject cookies by following the relevant instructions which can be found at www.aboutcookies.org. In that case, you may not be able to use certain features on our site.  If you do not wish to receive cookies in the future, please let us know at info@dowerandhall.com.

HOW WE USE COOKIES

Essential cookies: These cookies are necessary for the website to function. If they are disabled our site will not work.
Performance cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site.
Functionality cookies: These cookies allow us to remember choices you’ve made on our sites.
Targeting/advertising cookies: These cookies record your visit to our website, the pages you have visited and the links you have followed. They are used to deliver adverts more relevant to you and your interests. 

RAKUTEN ADVERTISING

We partner with Rakuten Advertising, who may collect personal information when you interact with our site. The collection and use of this information is subject to the privacy policy located here

Rakuten Advertising may collect personal information when you interact with our digital property, including IP addresses, digital identifiers, information about your web browsing and app usage and how you interact with our properties and ads for a variety of purposes, such as personalization of offers or advertisements, analytics about how you engage with websites or ads and other commercial purposes. For more information about the collection, use and sale of your personal data and your rights, please use the below links.

Privacy Policy : https://rakutenadvertising.com/legal-notices/services-privacy-policy/

Your Rights/Opt Out : https://rakutenadvertising.com/legal-notices/services-privacy-rights-request-form/

SMS MESSAGING

The Services allow us to send certain communications to customers by short message service (SMS) messaging (for example, sending order confirmation notifications via SMS) (the "SMS Services").
We will only use the SMS Services in compliance with these Terms of Service any other applicable terms (including Klaviyo Inc.'s Acceptable Use Policy and Klaviyo’s Acceptable Use Policy, as may be amended from time to time)
and the laws of the jurisdiction from which we send messages and in which our messages are received.

SECURITY AND DATA RETENTION

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage.  We will retain your information for a reasonable period or as long as the law requires.

ACCESSING AND UPDATING

You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date.  If you wish to do this, please contact us at info@dowerandhall.com.  We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you. 

CHANGES TO OUR PRIVACY POLICY

Any changes to our privacy policy in the future will be posted to the website and, where appropriate, through e-mail notification.

CONTACT

All comments, queries and requests relating to our use of your information are welcomed and should be addressed to info@dowerandhall.com.